Refund policy

Last updated: 1 October 2026

At Meera Capsule, every piece is held to our Product Integrity Standard — individually hand-polished, manually inspected, and personally vetted before it leaves our studio. To uphold that standard, all items are final sale.

At a glance

• All items are final sale. We don't restock or resell items once they leave our studio. If ever you are unhappy with your purchase please reach out to us.
• Damaged or incorrect items? Contact us within 7 days of delivery and we'll make it right.
• 6-month clip warranty: We replace defective hair clips for 6 months from the date of purchase.
• Best way to reach us: email team@meeracapsule.com.

Purchase Policy

To maintain our Product Integrity Standard, all items are final sale. Because our collection is designed for personal use, we do not restock or resell items once they have left our studio. This ensures that every product you receive is guaranteed to be pristine, fresh, and handled only by our team.

Questions before you buy?

We want you to love your selection. If you have any questions about a specific clip or formula, please reach out before placing your order at team@meeracapsule.com. We're always happy to help you find your perfect match.

Damaged or incorrect items

If your order arrives damaged or there was an error on our part, please reach out within 7 days of delivery with your order number and clear photos of the issue. We are committed to making it right — we'll arrange a replacement or full refund (including original shipping) at our cost.

Email team@meeracapsule.com with the subject "Damaged or Incorrect Order."

Hair clip warranty — 6 months

We stand behind the quality of our hair accessories. In the case of a manufacturing defect on any Meera Capsule hair clip purchased through meeracapsule.ca, we offer a one-time replacement within 6 months of purchase.

To make a warranty claim, email team@meeracapsule.com with:

• Your order number
• Photos of the defect
• A short description of the issue

The 6-month warranty covers manufacturing defects and structural failures under normal use. It does not cover damage from drops, misuse, exposure to extreme heat, or normal wear over time.

Shipping destinations

We currently ship within Canada. Orders delivered to the United States before October 1, 2026 remain covered by the 7-day damaged-or-incorrect window and the 6-month clip warranty.

Lost or stolen packages

Once your order is in the hands of our shipping carrier, responsibility transfers to the carrier and the recipient. If your tracking shows the package as delivered but you can't find it:

1. Check with neighbours, building management, or other household members.
2. Contact the carrier directly with the tracking number.
3. If after 3 business days the package still cannot be located, email team@meeracapsule.com and we will assist you with a carrier claim.

Cancellations & order changes

We aim to ship orders within 1–2 business days of receipt. If you need to cancel or modify an order, please reach out within 2 hours of placing the order by emailing team@meeracapsule.com. After 2 hours, we may have already begun fulfillment and changes may not be possible.

Customer support

Our commitment to quality doesn't end at checkout. Whether you have a question about a product, a lot number, or your order, we're here to provide personal assistance. We personally review every message.

Email: team@meeracapsule.com — we respond within 1–2 business days.