Frequently Asked Questions

Shipping

Where do you ship?

How long does shipping take?

How much does shipping cost?

ORDERS & PAYMENT

What payment methods do you accept?

Can I modify or cancel my order after placing it?

Will I receive an order confirmation?

Do you offer gift cards?

RETURNS & EXCHANGES

What is your return policy?

Who pays for return shipping?

ABOUT THE BRAND

Where is Meera Capsule based?

What does "capsule" mean in your name?

Do you have a physical store?

WHOLESALE & PARTNERSHIPS

Do you offer wholesale?

Do you work with influencers or content creators?

Studio Line

What are Studio Line pieces made of?

What is the difference between the Bambi, Luna, Phoebe, and Frame clips?

How do I choose the right size?

What colours are available?

What are the Studio combs?

How do I care for my clips and combs?

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Atelier Line

What makes the Atelier Line different from the Studio Line?

What is Mazzucchelli acetate?

What colours are the Atelier clips available in?

Who should choose the Darcy 12 vs. the Juliet 10?

What is the Boar Hair Brush Kit?

How do I clean my Boar Hair Brush?

Shop Atelier Line

Formulas

What's in your formulas — and what isn't?

What's the shelf life of your formulas?

Are your formulas tested on animals?

Are your formulas safe for colour-treated, curly, or chemically processed hair?

How should I store my formulas?

Where are your formulas made?

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Tote Bags

What is the Marée Tote made of?

What colours are available?

What size is the tote?

How do I care for my Marée Tote?

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Mahalo Tea

What is Mahalo Herbal Tea?

Is it caffeinated?

How do I brew it?

Shop Mahalo Tea